Occupational Certificate: Management Assistant L5

Occupational Certificate: Management Assistant L5

The purpose of this qualification is to prepare a learner to operate as a Management Assistant. The qualification provides an opportunity for the learner to acquire a range of skills to be able to coordinate the activities of the organisation and provide professional administrative and secretarial support to managers, either as part of a team or individually. The Management assistant can also function as a Senior or Executive secretary, depending on experience and is the gatekeeper who promotes the professional image of the manager and the organisation. This course will develop the learner into becoming a well-rounded, multi-skilled person, prepared for further, more specific study and a number of alternative career choices within the secretarial or personal assistant field.

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The course consists of a Knowledge Component (theory), a Practical Component (practical application of theoretical concepts) and a Workplace Exposure Component (practically applying theoretical knowledge in the workplace. Theoretical Modules include the following:

  • Document Management and record-keeping
  • Computerised Information Processing
  • Resource and procurement management
  • Social media and digital literacy
  • Office protocol, deportment and etiquette
  • Business communication and customer services
  • Ready for work standards
  • Basic business calculations
  • Apply End User computing
  • Business documentation and design
  • Meeting administration
  • Introductory project management
Quality Assurance Body: QCTO
Duration: 24 months

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